Your customers expect a seamless experience when they interact with your business - on social networks, on the smartphone, in the store, through the call center, on your website or when you make an online purchase.
And while 80% of CEOs believe that their companies provide a good customer experience, only 43% of customers maintain a positive experience consistent with a brand.
Part of the problem is that many companies build their processes around internal organizational silos instead of building them around their clients. But many companies are limited by customer relationship management systems that are so limited in scope and functionality that they perpetuate these information silos and do not provide a detailed, global, integrated and global view of the customer.
Timestamp implements Oracle’s CRM applications that offer a complete and integrated solution, that eliminates information silos and allows to deliver a perfectly integrated experience to the customer: